As an Operations Manager, Heather has a key role in the business. Generally speaking, she plans and oversees all systems and internal procedures involved in the business and ensures smooth communication between the stakeholders involved. Heather plays a vital role in managing all materials, be it raw or human resource. She makes sure that the inventory is correct. Also, she helps to control costs by helping the organization keep track of its finances through business forecasts and financial reports. She has to be able to come up with sound judgments, especially when talking about financing. Heather also creates a set of ground rules and establishes policies for the entire organization.